CCP Vs. EvE Uni
Posted by Corelin
So over on Reddit there’s a link to a thread on the EvE Uni forums where CCP Basically crushes Kelduum and company over some suspected botting by a former member.
TL;DR of events to date
CCP Temp-bans a EvE Uni guy over a program that looks illegal from CCP’s side but may or may not have been illegal.
Player very politely flips his shit and gives Kelduum “His stuff” to include a measily 317 billion isk. With a B
Kelduum then takes the step of partitioning off that isk and petitioning CCP, who promptly takes said isk and more or less slams the door in his face when he presses for answers.
All petitions opened by Kelduum are answered by the same guy, and basically consist of him blowing off Kelduum
Some tin-foil hattery abounds and the forum thread quickly descends into the full blown lead skullcap land of lawsuits.
I’m not gonna talk about the event. I’m going to talk about a couple of related issues.
Number one: Kelduum is both a CSM rep, with a VERY large and motivated base of players behind him, who has literally done no wrong in this instance. This isn’t CCP punishing The Mittani for being drunkenly stupid, this is CCP stupidly sideswiping a guy who was trying to do the right thing, and then not having A) the decency to tell him why and B) not giving him a chance to talk it over with anyone other than the original GM.
I have been very lucky in my communication with the GM teams. While I may not have always liked the final response, I certainly felt that I had at least enough information to figure out what DID happen. That is: Very few of my petitions have ended with “The logs show nothing” (Which CCP should fire GM’s for using btw)
Kelduum was not so lucky, his petitions got taken prisoner by one GM which seems especially idiotic being that it seems patently obvious that this guy has other channels to reach. It makes it look like the GM is being unreasonable when all he’d have to do is bring in a third party either an investigative person or just a senior GM to say “We have looked at this from other departments and are doing XYZ because of ABC.” Right now this GM looks like he’s just being a neckbeard picking off all the petitions and ignoring them. Whether or not that’s what is actually happening.
Number Two: At what point does a corporation or alliance leader go from being a random third party and go to being someone actually involved in the process? I know I filed petitions as a CEO on behalf of several members of my corporation that got rather ignored except for the portions where I myself was directly affected. CCP can do a great service to itself and to its players by granting them the ability to work with their in-game mentors and leadership in order to resolve issues arising from in-game issues. There’s a saying among lawyers: “An attorney who represents himself has a fool for a client.” It is nearly impossible to be detached and rational about your own loss/weird bug / total confusion regarding the mechanics of EvE and having someone you knows the issues, and mechanics is far more likely to result with a successful resolution of the issue from the side of the player who feels wronged, and the GM can work to communicate effectively with someone who is probably more knowledgeable and less involved. This is a case where it is clearly in CCP’s interest to work with Kelduum as the alliance leader, to come up with a positive resolution (even if it still means Kelduum doesn’t get the isk)
However the current EULA doesn’t allow for this, and I can see at least some reason to keep the inner workings of the GM crowd private, but the CSM and CCP should look at revising this in the next year, they should look at some kind of program to “share” petitions between a player, the GM group, and designated folks withing that player’s corp/alliance to facilitate useful solutions. Because what EvE needs is MORE lawyers. Of course if this happens I am totally hanging up my shingle as a petition advocate.